Refund policy

Return & Refund Policy- At Rise & Thrive Eats, our overnight oats are freshly prepared and are perishable food products. Because of this, we cannot accept returns or exchanges for change of mind.

Damaged, incorrect or faulty orders- If your order arrives damaged, incorrect, spoiled, or otherwise not as expected, please contact us as soon as possible at orders@risethriveeats.com.au with your order number and, where possible, photos of the issue.

We will review the issue and, where appropriate, provide a replacement, store credit or refund.

Delivery issues- Customers are responsible for providing accurate delivery details and ensuring there is a suitable place for the order to be left. As our products require refrigeration, customers should refrigerate their oats as soon as possible after delivery.

We cannot provide refunds for orders that spoil because they were not refrigerated promptly after successful delivery.

Cancellations- Because our products are made fresh to order, cancellations or changes must be requested before the relevant weekly order cut-off. Once production has commenced, we may be unable to cancel or modify the order.

Australian Consumer Law- Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where goods fail to meet a consumer guarantee, you may be entitled to a remedy as provided by law.

For any questions regarding your order, contact us at orders@risethriveeats.com.au.